Frequently Asked Questions
- Do you offer credit or financing?
We offer many financing options for our qualified customers. Our programs can range from 90 days same as cash or even up to 12 months same as cash. Come in, chat with us and we will help you find a good option.
- How much should I spend on a diamond ring?
We think you should spend what you feel comfortable with. For some, this follows the old “two month’s salary” rule. For others, it’s simply getting the best diamond to fit their budget. At Ernst Jewelers, we’re not going to pressure you into making a big decision. We’ll work with you to find the perfect ring at a price you can afford.
- What should I consider when purchasing a diamond?
A diamond is a big deal! Just as you’ve likely had both good and bad experiences purchasing a vehicle, you can find a variety of experiences depending on which jeweler you trust for such an important purchase. At Ernst Jewelers, we’re excited to help our customers find the perfect diamond and do everything we can to make sure it’s a great experience.
- What type of guarantee do you offer?
Simply put, we stand behind every piece of jewelry we offer. We guarantee that your purchase will be free from manufacturer’s defects and will educate you on how to care for your jewelry. To ensure the best condition, we recommend you have your jewelry purchases inspected twice a year.
- Can I trade in my diamond?
Whether you want to upgrade in a few years when you’re more established or want to mark a special anniversary with a bigger stone, we will work with you to find the diamond that’s perfect for your needs. We keep it simple and do not have any tricky policies like some jewelers that make you spend twice as much when you have a trade. We will also give competitive offers on diamonds purchased from other jewelers.
- Do you custom make jewelry?
From the case on your laptop to painting that fabulous townhouse you bought together, you love making things your very own. Imagine the look on her face when you pop the question with a ring you designed just for her. If you’re looking for something truly unique, stop by our showroom and we will sketch a design that brings your vision to life. From this sketch, we can create a 3-D CAD image and then a wax model for your review. We then cast and complete the design in your favorite metal. Our skilled staff can also modify an existing piece and give it new life all over again—perfect for those family heirlooms in need of an update to make them your very own.
- Will Ernst Jewelers provide my personal information to other companies?
We know you already get enough junk mail and spam! Rest assured we will never sell or give any information about our clients to any organization or person.
- How do I find out about upcoming events a Ernst Jewelers?
Check our website or our Facebook page. We may also send an invitation, an email, or give you a call so you don’t miss anything exciting!
- How can I exchange or return the merchandise I bought?
We feel a sale is never complete until our customer is more than satisfied with their purchase. We have a standard 30-day return policy for stocked items in our store. If you are not fully satisfied with your purchase, we will work with you to reach a solution.
- Do you sell gift certificates?
Pressed for time or not sure what to choose? It happens to the best of us. Ernst Jewelers Gift Cards can be activated for any amount and do not have an expiration date.
- Do I pay taxes on items delivered to me?
A 6% sales tax is required in the state of Kentucky. If you live outside of our area and having your item shipped, you will not have to pay any Kentucky sales tax as long as your state does not have reciprocity. Just ask and we can let you know.
- Are your gemstones treated?
Think of gemstones as grape juice that must be fermented and aged before it becomes a fine wine. Treatment of gemstones enhances their natural color and beauty and in some cases makes them stronger. We offer a variety of gemstones and can answer questions about treatments unique to each.
- How do I care for karat gold and sterling products?
The best way to clean karat gold or sterling jewelry is with a jewelry cleaning cloth. It has rogue on the inside that will restore the luster to your piece. Try not to use paper towels as they can scratch the metal finish of your piece. It is also best to keep sterling silver items in a zip tight bag so they will not tarnish and oxidize. We also welcome you to bring your pieces in and we can use our buffing machine to remove the scratches and restore the high luster finish.
- How do I clean and take care of my jewelry?
Always clean karat gold and sterling jewelry with a cloth made for this purpose to avoid scratches or damage that can be caused from other items like paper towels.
Keep sterling silver items in a zipped pouch to prevent tarnish.
Bring your jewelry pieces in periodically for professional cleaning and buffing (free for our customers).
Remove jewelry before applying lotion, perfume or makeup to avoid dullness and dirt buildup, especially if you own pearls.
Check clasps, mountings and other mechanisms periodically and have them repaired as needed.
Keep fine jewelry pieces separate from one another to avoid scratches.
Even soft brushes and some cleansers can do damage to pearls. Soapy water cleans your pearls best, but avoid getting the string wet since it could stretch or break.
- How do I Care for my Diamonds?
Regular cleaning of Diamond Jewelry is essential to maintain shine and brilliance of diamonds. On wearing them, they get dirty as you use various skin and body care regimen such as soaps, lotions and even our skins natural oils. Even when you are not wearing them, they collect dust. You can clean your diamonds at home by your own by using soft brush, water and soap or by using readymade jewelry cleaners. You can also take services of a professional jeweler, where he will check security of the settings also. Diamond jewelry should be stored individually in a soft cloth pouch to ensure that a diamond should not scratch other diamonds or other jewelry. You should not wear diamond jewelry while doing heavy work. You should avoid the situation where your diamonds come in contact with chlorine bleach, hair spray or other chemicals because they can pit or discolor the mounting.
- Whats the difference between Carat and Karat?
When shopping for jewelry, it's not unusual to start wondering what the difference is between a Carat and a Karat. Both the terms are used for the purpose of measurement. The term 'Carat' refers to the weight of a diamond. It is derived from the carob seeds, which are remarkably consistent in weight and shape and so were the favored scale balances in ancient times. This was standardized in 1907 and after that 1 carat became 0.2 grams or 1/142 of an ounce. Furthermore, each carat is divided into 100 points. Therefore, 1/4 carat diamond is considered as 25 points and 1/2 carat diamond is considered as 50 points and so on. Carat is also used in its abbreviated 'Ct' form. On the other hand, a 'Karat' is a measurement used to measure the purity of gold, with 24 karat being the purest. The measurement gauges how much gold vs. how much alloy is in the piece of jewelry. If a jewelry item contains 18 Karat Gold that means it has Eighteen Parts Pure Gold and Six Parts Other Metal Alloys. Karat is also used in its abbreviated 'kt' form.
- How do I Care for my Jewelry?
Jewelry requires proper care and treatment for its longevity so that it can even be handed down as heirlooms to future generations without losing their shine and sparkle. Regular cleaning of Jewelry is essential to maintain shine and brilliance of jewelry's gemstones and metal. On wearing jewelry, it gets dirty as you use various skin and body care solutions such as soaps, lotions and even it becomes oily from your skin's natural oils. Even when you are not wearing them, they collect dust. You can clean your jewelry at home by your own by using soft brush, water and soap or by using readymade jewelry cleaners. You can also take services of a professional jeweler to keep jewelry clean. Jewelry should be stored individually in a soft cloth pouch or plastic zip-lock bags to ensure that a piece of jewelry or gemstone should not scratch other jewelry or gemstones. You should not wear jewelry while doing heavy work, housework or gardening as it can be scratched. You should avoid the situation where your jewelry comes in contact with chlorine bleach, hair spray or other chemicals because they can severely discolor and damage your jewelry as well as their settings.
- How to Select Jewelry that fits in my Budget?
Jewelry is a personal ornament, such as a ring, bracelet, necklace or any other item made from jewels, precious metals or any other material. You must set your budget for buying jewelry and then explore all your options by considering cut, color, clarity and carat weight of a stone. By this way, you’ll find a wide range of jewelry in your price range.
- How is it Beneficial to buy from a Local Jeweler?
When purchasing jewelry from a local jeweler, you can be sure that you are getting the true value for your money. Local jewelers provide you more personalized services because they intend to build a legacy of integrity & trust with their customers. Since local jewelers intend to build personal relations with their customers, they care enough to deal in only certified & best quality diamonds & jewelry. A local jeweler can better understand your taste & style and keeps it in mind when he goes on buying trips. Also, you can expect an honest professional advice and satisfactory attention combined with before and after sale services only from a local jeweler.
- What is Precious Metal?
A Precious Metal is a metal with rare me