LIFETIME UPGRADE We believe the diamonds we sell are a part of our legacy, because they could possibly be traded back in the future. As the first generation of diamonds returns to us, we continue our commitment to pick the best diamond in each category. Your diamond can always be traded back for an upgrade paid with no minimum.
If you have any questions about our lifetime upgrade, please don’t hesitate to contact us at firstname.lastname@example.org.
Items may be placed on layaway for up to 90 days. Items placed on layaway require a non-refundable deposit equal to 30% of the purchase price. Layaways which have not been paid in full within 90 days are subject to cancellation and forfeiture of all payments.
If you have any questions about our layaway program, please don’t hesitate to contact us at email@example.com.
Return and Exchange
Returned items purchased with credit cards will be refunded to the same card. If paid by check or cash, allow 10 business days for a company check to be mailed to you.
Refunds will be only issued to the original purchaser.
No refunds will be given for cancelled special order items, cancelled layaway items,custom made items, or sale items.
All boxes, papers and warranties must be included for a return.
No returns will be permitted for items over $1,000. Merchandise with a purchase price over $1,000 may be exchanged for credit with 10 days if the merchandise hasn’t been worn, altered or warranties filled out.
Exchanges are permitted within 10 days as long as the item has not been altered, worn, or sized. Watches can not have stickers removed, warranties filled out or links removed.
All boxes, papers and warranties must be included for an exchange.
**Special orders which have not been paid in full within 90 days of receipt of merchandise are subject to forfeiture of deposit.
If you have any questions about our exchange procedure, please don’t hesitate to contact us at firstname.lastname@example.org.